Terms and Conditions

These terms govern your use of the Emergency Call Outs London website. By using the website you accept them. If you do not agree, please do not use the website.

About us

The website is operated by Flair Facilities Ltd, registered in England and Wales, company number 14816195, VAT number 467203885, registered office 24 Kemp House, 152 City Road, London EC1V 2NX. Contact: info@flairfacilities.co.uk, 020 7998 9005.

Business use

This website is intended for businesses and organisations seeking commercial mechanical engineering services. It is not intended for domestic consumers.

Enquiries and quotations

• Submitting an enquiry does not create a contract and does not book an engineer.
• Quotations are based on the information available at the time, are valid for the period stated on them, and may change after a site survey.
• Any work is carried out under the written quotation, order or contract agreed for that work, which takes precedence over these website terms.
• Our telephone contact line is available 24 hours a day. Engineer attendance, including out of hours, depends on location, availability and site access, and is confirmed for each call. No attendance or arrival time is guaranteed, and selecting an urgency option in the online form does not dispatch an engineer.
• This contact line is not an emergency service. For suspected gas escapes or carbon monoxide, call the National Gas Emergency Service on 0800 111 999; for fire or risk to life, call 999.

Website content

Guides and information on this website are general and for information only. They do not replace an assessment of your building by a competent engineer. Building regulations, standards and legal requirements change, so check current requirements before relying on them. Images are illustrative unless stated otherwise.

Intellectual property

The content, design and branding of this website belong to Flair Facilities Ltd or its licensors. You may view and print pages for your own business use but may not reproduce them commercially without permission.

Liability

We take reasonable care to keep the website accurate and available but do not guarantee that it is error-free or uninterrupted. To the extent permitted by law, we are not liable for loss arising from use of, or reliance on, the website's general information. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence or for fraud.

Links

Links to other websites are provided for convenience. We are not responsible for their content.

Privacy

See our Privacy Policy and Cookie Policy.

Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.