About us
About Emergency Call Outs London
A dedicated contact route for urgent commercial mechanical engineering enquiries, operated by Flair Facilities Ltd.
Who operates this service
Emergency Call Outs London is a website and contact line operated by Flair Facilities Ltd, a commercial mechanical engineering contractor registered in England and Wales (company number 14816195). It is not a separate company: calls and enquiries made through this website are handled by Flair Facilities Ltd.
What it is for
When a commercial building loses heating, hot water, ventilation, cooling or water pressure, facilities teams need to reach the right people quickly and give them the right information. This website helps commercial building operators identify the likely system at fault, take safe first steps and contact the engineering team.
Emergency issues covered
- Commercial Boiler Repairs: lockouts, ignition faults, pressure problems and boiler alarms in commercial plant.
- Commercial Heating Repairs: building-wide or local heating loss across distribution, valves, controls and emitters.
- Commercial HVAC Repairs: aHU, fan coil, ventilation and cooling shutdowns affecting building operations.
- Commercial Pump Repairs: circulation and booster pump trips, low flow, noise, motor and switching faults.
- Plant Room Repairs: multiple alarms, leaks and interconnected equipment failures needing system-wide diagnosis.
- Commercial Flue Repairs: flue damage, dilution system faults and flue-related boiler safety shutdowns.
- BMS & Controls Faults: critical alarms, sequencing faults, failed schedules, sensors, actuators and comms.
- Water Pressure Failures: loss of pressure across commercial buildings from booster sets, controls and plant.
- Pressurisation Unit Repairs: low-pressure alarms, failed pumps, vessels and controls on sealed heating and cooling systems.
- Commercial Pipework Repairs: heating, chilled-water and plant-room pipework, valve and connection leaks.
- Mechanical Breakdowns: not sure which system has failed? Start here for wider mechanical faults.
Who we work with
Facilities managers, building and property managers, estates and engineering managers, managing agents, landlords, M&E consultants and main contractors responsible for offices, hotels, retail, warehouses, schools, universities, commercial residential developments, healthcare buildings and mixed-use buildings across Greater London.
How enquiries are handled
- 24/7 contact line. 020 7998 9005 can be called at any time. Engineer availability and attendance are confirmed on the call; they are not guaranteed in advance.
- Safety first. We direct gas and carbon monoxide emergencies to the National Gas Emergency Service and life-threatening situations to 999.
- Agreed before work. Attendance, scope and charges are agreed with you before work goes ahead.
- Competent engineers. Gas work is carried out under Flair Facilities Ltd's Gas Safe registration (970944). Ask engineers for their Gas Safe ID card. Refrigerant work requires F-gas certified engineers.
- Honest information. We do not publish invented reviews, response-time promises, case studies or accreditations.
Related websites
Flair Facilities Ltd publishes its full range of commercial mechanical services, including planned maintenance, at flairfacilities.co.uk.